Shipping & Returns
We want you to be completely satisfied with your home and kitchen appliance purchase. Learn about our shipping options, delivery times, and hassle-free return policy.
Shipping Information
Shipping Options
Free Standard Delivery
On orders over KES 5,0000
3-5 business days
Express Delivery
KES 1,500
1-2 business days
Same Day Delivery
KES 3,000
Nairobi only, order before 2 PM
Delivery Areas
How Delivery Works
Order Confirmation
You'll receive an email confirmation with tracking details
Processing
We'll prepare your appliance order and arrange delivery
Shipping
Your package will be shipped via our trusted courier partners
Delivery
You'll receive a call before delivery to confirm location and schedule
Important Notes
- Please ensure someone is available to receive the delivery
- Valid ID required for delivery confirmation
- Cash on delivery available for orders under KES 100,000
- Free installation available for large appliances (refrigerators, washing machines, etc.)
Returns & Refunds
Return Policy
EASY RETURNS
15-day return window
Must be in original condition with all packaging
Free Returns
We cover return shipping costs
For defective items or wrong products
Refund Processing
Refunds processed within 5-7 business days
Original payment method
What Can Be Returned
How to Return
Contact Us
Call or email us to initiate the return process
Return Authorization
We'll provide a return authorization number
Package Item
Pack the appliance securely with all original packaging and accessories
Ship Back
We'll arrange pickup or provide shipping label
Non-Returnable Items
Need Help?
Call Us
+254799071107
Monday - Friday 8am - 11pm
Email Us
info@quideals.co.ke
24-hour response
Live Chat
Available on website
Instant support